Managing Difficult People – In-House Training
Failure to effectively deal with difficult customers may lead to low staff morale, loss of sales, and a tarnished reputation. Learning how to make the best of a difficult customer interaction and resolve conflict can save you valuable time and convert critics to ambassadors.
In this training, you can learn some simple ways to keep your customers calm and respond positively to any complaints. We will be covering:
- Understanding why people become difficult
- Effectively managing expectations
- Using the power of positive language
- Achieving a win-win outcome
IQ Legal Training offers its clients a variety of conveyancing courses, exploring numerous topics and issues encountered by conveyancers of all levels of experience, as well as courses specifically developed for support staff.
Training can either be delivered in person at your place of business or via live webinar to suit your requirements.
Should you opt to have your in-house training delivered by live webinar, our specialist systems give us the option to provide you with recordings and course materials which allows you and your team to refer back to the training via our website at any time should you wish to do so. Alternatively, if any of your team are unable to attend the live in-house training these facilities mean that you don’t have to worry about them missing out and you can go about your day, reassured by the knowledge that they can carry out their required training at a time to suit your business needs.
For face-to-face training, unfortunately it is not possible for us to provide recordings of the sessions however, all course training materials will still be provided.
Certificates of completion are also provided for delegates attending in-house training sessions.
Call 07379 134 942 or email [email protected] for more information or to discuss costs and a member of our dedicated team will be happy to assist you.