Managing Difficult People – Online Course

Failure to effectively deal with difficult customers may lead to low staff morale, loss of sales, and a tarnished reputation. Learning how to make the best of a difficult customer interaction and resolve conflict can save you valuable time and convert critics to ambassadors.

In this online course, you can learn some simple ways to keep your customers calm and respond positively to any complaints. Clare will be covering:

  • Understanding why people become difficult
  • Effectively managing expectations
  • Using the power of positive language
  • Achieving a win-win outcome

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Course materials are provided and will remain accessible to you even after the course is completed. 

A certificate of completion is also provided to delegates booking this course. 

Delegates who register on the course are eligible to raise questions with the trainer both during and after they have completed their training. Details of how to do this are included in the course materials. 

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This course will take roughly 45 minutes to complete.

Cost: £40.00 Plus VAT per person.

Have an enquiry? Call 07379 134 942 or email info@iqlegaltraining.com

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Book Event

By booking this event you can attend all occurrences. Some of them are listed below but there might be more.

Fri 20th May
Sat 21st May
Sun 22nd May
Mon 23rd May
Tue 24th May

Online Course Access £40.00

Please note that once your purchase is complete, you will need to enrol on the course in order to complete your training. We recommend that you enrol on the course via our website at the time of booking, you can do this by clicking on the link in your confirmation email and following the instructions provided. If this booking is being made on behalf of a 3rd party please note that they will need to register before they can enrol on the course. If the 3rd party already has an existing account with us, then they will simply need login and follow the instructions as per the confirmation email, that will be sent at the time of booking.

Available Tickets: Unlimited
The Online Course Access ticket is sold out. You can try another ticket or another date.

Date

May 20 2022

Cost

£40.00

Event Types

Online
Clare Yates

Organizer

Clare Yates
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