Managing Difficult People – Online Course

Failure to effectively deal with difficult customers may lead to low staff morale, loss of sales, and a tarnished reputation. Learning how to make the best of a difficult customer interaction and resolve conflict can save you valuable time and convert critics to ambassadors.

In this online course, you can learn some simple ways to keep your customers calm and respond positively to any complaints. Clare will be covering:

• Understanding why people become difficult
• Effectively managing expectations
• Using the power of positive language
• Achieving a win-win outcome

This training will take approximately 60-minutes to complete.

Watch a preview of the training here:

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Course materials are provided and will remain accessible to you even after the course is completed. 

A certificate of completion is also provided to delegates booking this course. 

Delegates who register on the course are eligible to raise questions with the trainer both during and after they have completed their training. Details of how to do this are included in the course materials. 

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This course will take roughly 45 minutes to complete.

Cost: £40.00 Plus VAT per person.

Have an enquiry? Call 07379 134 942 or email info@iqlegaltraining.com