Managing Difficult People

Failure to effectively deal with difficult customers may lead to low staff morale, loss of sales, and a tarnished reputation. Learning how to make the best of a difficult customer interaction and resolve conflict can save you valuable time and convert critics to ambassadors.

In this webinar, you can learn some simple ways to keep your customers calm and respond positively to any complaints. We will be covering:

• Understanding why people become difficult
• Effectively managing expectations
• Using the power of positive language
• Achieving a win-win outcome

Thanks to our specialist systems, we are able to provide you with recordings and course materials which allow you to refer back to your training at any time should you wish to do so. Alternatively, if you are unable to attend the live webinar these facilities mean that you don’t have to worry about missing out and you can go about your day, reassured by the knowledge that you can carry out your required training at a time convenient to you.

A certificate of completion is also provided for delegates booking this event.

***

Cost: £40.00 Plus VAT per person.

Have an enquiry? Call 07379 134 942 or email [email protected]