Effective Communication with Residential Conveyancing Clients

Join Ian Quayle for this FREE three-part webinar series for residential conveyancers. Each webinar will last for approximately 60 minutes and extensive notes will be provided as well as time allocated for delegate questions.


Webinar 1: 14.09.23 – 11am – 12pm 

Effective Communication with Clients 

This webinar is suitable for conveyancers of all levels and will explore the two most important documents sent to clients:

  •  The retainer/engagement letter
  •   The report on title

It will look at what these documents should contain and how the message from each can be properly transmitted to clients


Webinar 2: 19.10.23 – 11am – 12pm 

Tips and Traps When Communicating with Clients 

This webinar is suitable for conveyancers of all levels and will explore how to deal with communicating with clients via email, virtual meetings, telephone and face-to-face meetings It will examine:

  • Time management
  • Record keeping
  • The provision of information, explanation and advice
  • Dealing with multiple clients


Webinar 3: 23.11.23 – 11am – 12pm

Effective Communication – Avoiding Complaints and Claims 

In the last of this series of webinars, we will explore how to prevent things from going wrong:

  • Creating and adhering to communication policies
  • What are the causes for complaints and claims
  • What can we learn from case law
  • Practical tips for getting the correct message across in conveyancing transactions
  • How do we get the balance right between providing too much information and advice and not enough?

The event will be sponsored by InTouch who along with IQ Legal Training, are committed to empowering individuals within the legal community.


Thanks to our specialist systems, we are able to provide you with recordings and course materials that allow you to refer back to your training at any time should you wish to do so. Alternatively, if you are unable to attend the live webinar these facilities mean that you don’t have to worry about missing out and you can go about your day, reassured by the knowledge that you can carry out your required training at a time convenient to you.

A certificate of completion is also provided for delegates booking this event.

Cost: Free of Charge – Registration required.

Have an enquiry? Call 07379 134 942 or email [email protected]


Sep 14 2023 - Nov 23 2023


Please note that this is a 3 part series with various dates and times
11:00 am - 12:00 pm

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