Converting Enquiries into Instructions at Profitable Fees (Solicitors) – Online Course

If you are looking to convert more new enquiries into business and increase your fees, this online course will help you identify where you need to focus your attention.

The course will take roughly one hour to complete and will cover:

  • The importance of a prompt and sympathetic response to inbound enquiries
  • How using different questioning techniques can demonstrate interest and empathy and qualify the enquiry.
  • How to build rapport
  • How to create value when explaining fees
  • How to ask for the business
  • How to overcome objections
  • Effective follow up

This training will take approximately 45-60 minutes to complete:

Watch a preview of the training here:


Course materials are provided and will remain accessible to you even after the course is completed. 

A certificate of completion is also provided to delegates booking this course. 

Delegates who register on the course are eligible to raise questions with the trainer both during and after they have completed their training. Details of how to do this are included in the course materials. 

Cost: £40+ VAT per person.

Have an enquiry? Call 07379 134 942 or email [email protected]



Book Event

By booking this event you can attend all occurrences. Some of them are listed below but there might be more.
Tue 22nd March - Fri 31st December
Online Course Access
Available Tickets: Unlimited

Please note that once your purchase is complete, you will need to enrol on the course in order to complete your training. We recommend that you enrol on the course via our website at the time of booking, you can do this by clicking on the link in your confirmation email and following the instructions provided. If this booking is being made on behalf of a 3rd party please note that they will need to register before they can enrol on the course. If the 3rd party already has an existing account with us, then they will simply need login and follow the instructions as per the confirmation email, that will be sent at the time of booking.

The "Online Course Access" ticket is sold out. You can try another ticket or another date.


Mar 22 2022 - Dec 31 2027



Event Types



Clare Yates
Clare Yates
Book Now
QR Code