This FREE sixty-minute training course will be delivered by Ian Quayle and will explore a number of issues when dealing with clients covering the following –
- Onboarding clients and setting realistic client expectations
- Scoping the retainer
- Effective communication – getting the message across
- Tips for dealing with difficult clients
- Preventing and dealing with complaints
- Managing client expectations
Course materials are provided and will remain accessible to you even after the course is completed.
A certificate of completion is also provided to delegates booking this course.
Delegates who register on the course are eligible to raise questions with the trainer both during and after they have completed their training. Details of how to do this are included in the course materials.