Join Ian Quayle for this FREE three-part webinar series for residential conveyancers. Each webinar will last for approximately 60 minutes and extensive notes will be provided as well as time allocated for delegate questions.
Webinar 1: 14.09.23 – 11am – 12pm
Effective Communication with Clients
This webinar is suitable for conveyancers of all levels and will explore the two most important documents sent to clients:
- The retainer/engagement letter
- The report on title
It will look at what these documents should contain and how the message from each can be properly transmitted to clients
Webinar 2: 19.10.23 – 11am – 12pm
Tips and Traps When Communicating with Clients
This webinar is suitable for conveyancers of all levels and will explore how to deal with communicating with clients via email, virtual meetings, telephone and face-to-face meetings It will examine:
- Time management
- Record keeping
- The provision of information, explanation and advice
- Dealing with multiple clients
Webinar 3: 23.11.23 – 11am – 12pm
Effective Communication – Avoiding Complaints and Claims
In the last of this series of webinars, we will explore how to prevent things from going wrong:
- Creating and adhering to communication policies
- What are the causes for complaints and claims
- What can we learn from case law
- Practical tips for getting the correct message across in conveyancing transactions
- How do we get the balance right between providing too much information and advice and not enough?
The event will be sponsored by Intouch who along with IQ Legal Training, are committed to empowering individuals within the legal community.
Please scroll down to see the course content…
