In tough trading conditions, many estate agents rely on revenue generated from mortgage services, conveyancing, surveys and other related services. Conversion from referral into business can vary widely, depending on a number of factors, including attitude, behaviour and the popularity of the IFA or Conveyancing provider.
In this webinar, we look at knowledge, attitude, and behaviour as ways to increase revenue and improve pipeline turnover.
- The importance of asking the right questions
- The importance of listening
- Presenting the proposition based on the customer’s needs
- Asking for the business
- Overcoming objections
- Follow up