Failure to effectively deal with difficult customers may lead to low staff morale, loss of sales, and a tarnished reputation. Learning how to make the best of a difficult customer interaction and resolve conflict can save you valuable time and convert critics to ambassadors.
In this course, you can learn some simple ways to keep your customers calm and respond positively to any complaints. We will be covering:
- Understanding why people become difficult
- Effectively managing expectations
- Using the power of positive language
- Achieving a win-win outcome